House Rules

Cancellation Policy

Privacy Policy

Terms and Conditions

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* High-demand date

House rules

1. Check-in and Check-out

  • Check-in: The accommodation is available from 3:00 PM on the day of arrival.
  • Check-out: The accommodation must be vacated by 11:00 AM on the day of departure.
  • Condition on departure: The property must be left clean, dishes washed, and waste disposed of properly.


2. House Rules and Restrictions

  • Non-smoking policy: Smoking is strictly prohibited. Violations incur a €200 cleaning charge.
  • No-pets policy: Pets are not permitted.
  • Quiet hours: Daily quiet hours are from 10:00 PM to 7:00 AM.
  • No parties: Parties or commercial events are strictly forbidden.

Cancellation policy

If a reservation is retracted, the Host maintains a legal claim to indemnity as defined by the German Civil Code (BGB). Our cancellation policies are designed to balance guest flexibility with sustainable business management, categorized by the specific rate selected and the timing of your stay.


1. Standard Rate

For bookings made under our Standard Rate during routine periods, the following incremental fee structure applies:

  • Up to 5 days before arrival: Cancellation is free of charge. We provide a 100% refund of any payments or deposits processed.
  • 4 to 2 days before arrival: A fee equivalent to 50% of the gross accommodation cost is retained.
  • Less than 2 days before arrival or No-Show: A 90% fee of the total stay applies, accounting for the statutory deduction for unspent operational expenses.


2. High-Demand & Special Event Rate

In time of high-demand — such as major conferences, local festivals, or the Christmas Market season, the following deviating rules apply:

  • Up to 30 days before arrival: Cancellation is free of charge. All previous payments or deposits are fully refunded.
  • 29 to 7 days before arrival: A cancellation fee amounting to 50% of the total reservation cost applies.
  • Less than 7 days before arrival or No-Show: A fee of 90% of the gross accommodation total is charged, following legal standards for saved expenditures.


3. Non-Refundable Rate

Guests always have the option to secure a 5% discount on their accommodation total at the time of reservation using the discount code "NONREF5".

  • By opting for this reduced rate, the reservation is rendered strictly non-refundable in regards to the lodging price, completely independent of the rate in which the booking was made, as well as the time of potential cancellation.
  • The full amount is payable immediately and will not be reimbursed for any cancellation, change, or failure to arrive.


4. Cleaning Fees and Accommodation Tax

Regardless of the rate tier or cancellation timing, if a stay is cancelled prior to check-in and the unit is not occupied, the final cleaning fee and the Dresden Accommodation Tax will be refunded in full, as these costs were never actually incurred.


5. Host Cancellations

In the unlikely event the Host must terminate a booking due to extraordinary circumstances or force majeure, the guest will receive a prompt and complete refund of all funds paid. The Host is not liable for secondary guest costs, such as travel arrangements.

Privacy policy

rihome stays (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy applies to our website, rihome-stays.com, and explains how your personal information is collected, used, and disclosed. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.


1. Definitions and Key Terms

  • Host: Refers to rihome stays, an individual business responsible for your information under this Privacy Policy.
  • Country: Germany.
  • Customer / You: A person or entity that is registered to use the Services.


2. What Information Do We Collect?

We collect personal information directly from you when you visit our website, register, place an order, or subscribe to our newsletter.

  • Name.
  • Phone Number.
  • Email Address.
  • Booking data including Check-In Date,and Check-Out Date to manage your reservation effectively.
  • Vehicle License Plate number, if you purchase our secure parking package.


3. Information Automatically Collected

  • There is some information like your Internet Protocol (IP) address and/or browser and device characteristics that is collected automatically when you visit our platform.
  • We use geolocation services after your explicit permission for the sole purpose of estimating your relative location to the apartment and only at times when you use your keyless access to open the apartment door. This measure ensures your safety; however, you can choose to use another way to enter the apartment. Moreover, you can revoke this whenever you want.
  • We use digital analytics software to measure website and app traffic for internal analytics and reporting purposes.


4. How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience and better respond to your individual needs.
  • To improve our website and customer service.
  • To process transactions.
  • To send periodic emails, specifically if you opt-in to receive newsletters and emails from us.


5. How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking the opt-out link or other unsubscribe option that is included in the respective email.


6. Third-Party Services and Data Sharing

We may engage trusted third-party service providers to perform functions and provide services to us. We will likely share your personal information with these third parties to enable them to perform these services for us and for you.

  • Smoobu: Acts as our primary booking engine, property management system, and website host.
  • Google Workspace: Acts as our central database and backend router for securely storing booking data and managing door passcodes.
  • SwitchBot: Receives API commands to securely trigger mechanical locks at the property.
  • Stripe: Processes one-time payments for reservations and parking securely.
  • Q-Park: We share your vehicle license plate with the Q-Park Business Portal for guaranteed parking access.
  • Hetzner: Provides web hosting infrastructure.
  • We may also share portions of our log file data, including IP addresses, for analytics purposes with third parties.


7 . Payment Details

We accept one-time payments online. In respect to any credit card or other payment processing details you have provided us. All data collected within the scope of these processes are solely handled and secured by our payment partners.


8. Information about General Data Protection Regulation (GDPR)

Our Privacy Policy is adapted to be compliant with GDPR. We are committed to helping our customers meet the data subject rights requirements of GDPR.

  • Personal data should only be collected to fulfil a specific purpose and should be held no longer than necessary.
  • People covered by the GDPR have the right to access their own personal data, and ask that their data be updated, deleted, restricted, or moved to another organization.


9. Kids' Privacy

Our website is not offered to users under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.


10. Governing Law

This Privacy Policy is governed by the laws of Germany.


11. Contact Us

Don't hesitate to contact us if you have any questions.

Terms & Conditions (AGBs)

1. Scope of Application

  • Contractual Basis: These terms govern the temporary holiday accommodation rental provided by us (the "Host") for lodging use.
  • Exclusive Agreement: Supplementary or opposing terms from guests only apply if we provide express written consent.


2. Conclusion of the Contract

  • Booking Request: Submitting a request acts as a binding offer for a rental agreement.
  • Binding Contract: The agreement is legally effective once we issue written confirmation and receive the required payment or deposit.


3. Payment Terms and Cancellation Policy

We offer flexible rates subject to specific conditions:

  • Standard Rate: The full booking is due immediately at the time of the booking request. The booking is considered confirmed as soon as the paymend has been successful. Refunds are described in detail under "Cancellation Policy".
  • Short-Notice Bookings: For reservations made within 48 hours of arrival, full payment is due immediately. For such booking to be confirmed, the guest must choose an immediate payment method. Booking requests made using delayed payment methods, e.g. bank transfer, SEPA Debit, etc. are not considered binding and can be cancelled without notice. Short-notice Bookings are generally non-refundable.
  • Non-Refundable Discount Rate: Choosing the "NONREF5" discount code during the booking unlocks a 5% discount and renders the booking strictly non-refundable waiving standard cancellation rights, regardless of when the booking has been made in relation to the time of arrival. In such case.


4. Check-In, Check-Out, Smart Access and Overstay Penalty

Guests agree to the following binding access procedures for our keyless entry system:

  • Access begins at 3:00 PM local time. Early entry depends on availability and prior approval. On the day of departure, the property must be vacated by 11:00 AM local time. The property must be left clean, dishes washed, and waste disposed of properly.
  • Entry is digital. Codes are sent via email, on the arrival day at the latest. Please ensure receipt before business hours close. The access requires an internet connection. It lies within the duty of the guest to have an active internet connection by the time of arrival, or inform us at least 72 hours prior to make backup arrangements.
  • Unauthorized occupancy beyond the designated check-out time disrupts property maintenance and incoming guests. If the property is not booked by another party on the day of departure, any unauthorized overstay will incur a mandatory fee equal to 50% of the daily base rate listed on the booking calendar for that date. If the property is booked by an incoming guest on the day of departure, the departing guest shall be liable for all resulting damages, including but not limited to express cleaning surcharges, relocation costs, and compensatory remedies paid to the affected incoming guests. To protect third-party privacy, specific personal data of incoming guests will not be disclosed to the departing guest, except as required by applicable law or valid legal process from relevant authorities.


5. Dresden Accommodation Tax

  • The City of Dresden requires a 6% tax on the gross room rate.
  • This is not in the base rate; we are legally required to collect it from you.
  • Minors or individuals with severe disability passes may be exempt with valid documentation provided before check-in.


6. Internet and Wi-Fi Usage

  • We offer free Wi-Fi as a courtesy, though bandwidth and constant availability are not guaranteed.
  • Illegal use, including copyright infringement or unauthorized file-sharing, is strictly forbidden.
  • Guests agree to hold us harmless from any third-party claims arising from their unlawful internet use.


7. Liability and Damages

To protect our property and comply with partner protection plans, the following terms apply:

  • The Guest shall be held fully liable for any loss, destruction, or damage caused to the premises, fixtures, or inventory during the rental period, whether caused by the Guest's own actions, negligence, or the conduct of their invited visitors.
  • In the event of misconduct—including but not limited to unauthorized occupancy, the presence of prohibited pets, permanent linen staining, or unauthorized smoking—the Guest shall be billed for the actual costs of professional remediation, specialized deep cleaning, and smoke odor eradication.
  • The Guest is required to inspect the property upon arrival and report any pre-existing defects or damages immediately. Any new damage occurring during the stay must be reported to property management without delay. Failure to report damages promptly may result in the Guest being held liable for any resulting consequential or secondary damages.
  • The Guest agrees to fully cooperate with property management, law enforcement, and insurance representatives in the investigation of any damage or security incidents. The Guest acknowledges that the property's insurers reserve the right to seek recovery and subrogation directly from the Guest for any claims paid out due to the Guest’s negligence or misconduct.


8. Applicable Law and Jurisdiction

  • This agreement is governed by the laws of Germany.
  • Where legally allowed, the courts of Dresden, Germany, shall have exclusive jurisdiction.
Step 1: Street Entrance
Step 2: 2nd Floor
Step 1: Street Entrance Step 2: 2nd Floor
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Check-Out

Step 1: Street Entrance Step 2: 2nd Floor
Keypad Backup PIN: